Store Policy

Personal Information We Collect

Information Provided by You: When you register for an account with Bezzie, you provide us with personal details such as your name, email address, password, delivery address, the names and dates of birth of recipient children, and payment information, including credit or debit card details and billing postcode. Additionally, you may voluntarily provide product feedback, including star ratings and comments.

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Information Collected Automatically: We automatically collect certain information about you, including device type, operating system, IP address, general geographic location, browser type, pages viewed on our website, and interaction with website content. This data is collected through server logs, third-party website analytics services, and cookies or similar technologies.

Information Obtained from Other Sources: We may receive information about you from social media platforms when you engage with us on those platforms. Additionally, we may receive information from your bank or PayPal regarding payment transaction failures.

How We Use Personal Information

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Providing Bezzie Service: We process your personal information to fulfill the services you have requested and signed up for. This includes account management, product delivery, and customer support. We also use data analysis to improve our services and make informed business decisions.

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Taking Care of Our Customers: We collect data to provide efficient customer care, including responding to inquiries, diagnosing service issues, and managing accounts. This helps us improve customer experience and fulfill our contractual obligations.

Website and IT Improvements: We analyze server logs and website user interactions to enhance network security and improve website functionality. This includes optimizing website performance and user experience.

 

Communication and Marketing: We personalize communications with you, such as newsletters, special offers, and product feedback requests, based on the information you provide. You can opt out of marketing emails at any time.

 

Cookies and Similar Technologies

We use cookies and similar technologies to personalize website experiences, understand user behavior, and customize marketing offerings. You can manage cookie preferences through your web browser settings.

 

Automated Decision-Making and Profiling

We utilize automated decision-making to determine product recommendations and tailor marketing communications based on user preferences. Users can opt out of targeted emails.

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How We Share Personal Information

We do not sell personal information. However, we may share data with third-party vendors for essential business operations. Personal information may also be shared in legal or merger scenarios.

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How Long We Retain Your Information

We retain personal information as necessary for business operations, legal compliance, and dispute resolution. Retention periods are determined by internal guidelines and applicable laws.

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How We Secure Your Information

We employ security measures to protect personal information from loss, theft, or misuse. This includes encryption, restricted access to data, and secure data storage.

 

Your Rights and Choices

Users have rights to access, correct, or delete personal information, as well as object to its processing. Consent withdrawal options are available for marketing communications.

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Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in products, services, or regulatory requirements. Users will be notified of material changes to the policy. We encourage regular review of this policy for updates.

For any further questions or clarifications regarding our Privacy Policy, please contact info@bezziecrafts.co.uk